Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Pep Boys
|
|
Review by:
Guest
|
|
Review content:
Despite hearing not-so-great things about them in the past, I'd go there frequently simply because the hours are convenient.
I took my car there for an oil change and a State Inspection. Also noticed some stiffness in my steering wheel, so I had them check that.
They quoted me $1400 and told me I needed a WHOLE NEW RACK AND PINION on a three-year-old car with only 58,000 (that has never been in an accident). They also FAILED my car on the inspection and told me this needed to be replaced before they'd pass me. They said it was, "a huge safety issue and I shouldn't be driving my car."
I definitely didn't have $1400, so I called my car's manufacturer all frantic and upset hoping for SOME sort of help. They told me they needed an official diagnosis from the dealer first, which is completely understandable.
My car passed EVERY SINGLE DIAGNOSTIC TEST the dealer ran on the steering system. They found NOTHING wrong with my vehicle--other than my tires desperately needed replacing. I knew I needed new tires, but I didn't realize they were SO bad that THEY were causing the steering tightness! They increased the tire pressure at the dealer which RIGHT AWAY made a huge difference in the steering.
I went to a trusted independent mechanic (recommended by two of my co-workers) who installed four brand new tires and told me--AGAIN--there was absolutely NOTHING WRONG WITH MY RACK AND PINION! He also told me that even if there was, NO WAY it would ever cost even close to $1400! (Oh, and by the way, he PASSED my car on the state inspection--which I should have passed in the first place at Pep Boys!)
I am FURIOUS!! Pep Boys not only caused me three days of stress and money-worrying, but they had me second-guessing my car's manufacturer that I've been loyal to and trusted for many years! Plus I was scared to even DRIVE my car!
Shouldn't a "car expert" at least suggest tires first before going all rack and pinion on me?
NEVER going there again!
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|