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Businiess name:
Olive Kitchen & Cocktails
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Review by:
Bob S.
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Review content:
Good: Appearance of facility (light, clean) and staff.
Quality of mixed drink.. Bad: Service was sadly lacking:
1. We were seated at the bar to wait for our table. 15 minutes at the bar - no greeting, no drinks, nothing.
2. We had to wait too long at our table for our drink order.
3. We had to wait too long for our meal order.
4. Wait staff never noticed that our drinks were empty for over a half hour with no food on table.
5. When food finally arrived, both orders were wrong.
6. After complaint, manager was not able to make things right... we went somewhere else for dinner.. Improvements: Staff training in quality service is needed. I don't see how this restaurant can survive long.. Other: Even though we kept our voices low, the people at surrounding tables were watching our exchange with the manager. Had he mobilized his staff to make us feel as if we had not been intentionally ignored, I'm sure he would have earned a return visit from us and saved his reputation with those around us. This experience was sad on all levels..
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