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Businiess name:
Amaranta Cocina Mexicana
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Review by:
citysearch c.
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Review content:
Good food. Good ambiance. Good margaritas. Unfortunately, one hostess is rude. The manager shows very little interests in his customers. If you have a complaint, he could care less. There was a problem with our table reservation. The hostess was indifferent and rude. We asked for the manager. He would not say his name. He basically said, this is how things work in this establishment and that he deals with complaining customers all the time. He kept defending the hostess and his policies without trying to learn about the problem at hand. He would not let any of us speak. He kept interrupting and talking about how customers complain all the time and that is all he deals with day in day out. Wow! Completely unprofessional.
The other hostess, the waiters and the rest of the staff are friendly and provide good service.
Because we had this unfortunate interaction with this one manager, we will not be going back.
Pros: Good Food
Cons: Poor service from the manager
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