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Businiess name:
Pukalani Day Spa
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Review by:
citysearch c.
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Review content:
I was rushed through this spa as if I were a hamburger at McDonald's.
The facialist who was working on me left as soon as she had finished, did not follow up on product she was going to "give" me to use. I felt that the quality of her service left a lot to be desired, meaning that she did not ask me about my skin, if I had allergies or any other questions which are vital to a positive spa experience.
Part of the spa was not working--the bouyancy shower. This spa took over 2 years to open and it is very obvious that they put money into the physical structure without putting it into the quality , number and training of their workers. The young lady in the locker room did not even explain what amenities were available-showers, etc.
The public rooms were dark and uninviting. There were very few magazines to look at while you waited---and you had to wait. There was only one facialist working on the day that I was there and by 10 a.m. she was runnng behind.
This was the most expensive spa experience that I have ever had and, by far, the worst.
I have had great experiences at Aviara and La Costa Spas, both of which were less money than this one and both of which had outstanding employees.
Pros: none
Cons: poor ambience, poorly skilled workers, lack of service,overpriced, facility not working
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