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Businiess name:
Abba Day Spa
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Review by:
citysearch c.
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Review content:
My husband and I went to Abba Day Spa for the "Mistletoe Package" which was a package for couples that included a massage, facial, and pedicure for $95. After receiving our massage and facial's we were told that their pedicure specialists were running approximately 30 min. behind. We would have been ok waiting if we didn't have something else already scheduled so we decided the pedicures would have to wait. When we told them we were going to skip the pedicure they informed us that the bill would be $140 and would not honor the $95 coupon because they said it was "a misprint". When we challanged this, the very "freindly" woman working said that the coupon didn't apply because WE didn't want our pedicure, even though it was their fault for over booking and causing us to wait. We paid the $140 and left without leaving a tip, we both felt bad for the two women that gave the massages and the facial because they did a great job but the woman working at the counter needs a lesson in customer service. IT IS NOT THE FAULT OF THE CUSTOMER FOR A MISPRINT....BAD CUSTOMER SERVICE. FALSE ADVERTISING??
Pros: Good massage and facial
Cons: Bad customer service
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