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Businiess name:
Leer Truck Accessory
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Review by:
citysearch c.
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Review content:
The wiring for the canopy wound around the leaf springs, yes, around the leaf springs, and through random holes in the frame leaving the insulated wire rubbing on raw metal parts of the suspension and frame in many places. I only discovered this since I was changing tires several months after the canopy was installed. I found several spots in the wire already showing signs of the insulation beginning to wear through from rubbing. When I stopped in the have it fixed the boy behind the counter asked if the dome light in the canopy worked. I told him yes, the dome light still works. So he told me it was fine and I'd have to schedule the repair for another time since they were short handed and too busy installing other canopies to fix mine right then. He seemed annoyed and irritated, like I had done something wrong and inferred I was being too picky. I was blown away at first since there was obvously and issue. I didn't want to have to make another trip down there, I didn't know when I'd be able to get back and was getting nowhere quickly with the counter boy so I just told him I'd have to schedule later. I left my name and number and asked him to have the manager call me when he got back so I could schedule the repairs. I'm not sure what the manager, who is also the franchisee, was told but when he called me he too was irritated, seemed aggresive, continually interupted me when I tried to explain the situation and showed no concern about customer service. He simply mowed me over in the conversation and told me when I could bring it in. He sure put me in my place. Since I didn't want to have to face more of this in person I just thanked the manager for his time and chose to do the proper repairs myself. I won't go back of course and I know I'm just one customer but it seems silly for a small business to be so willing to give up a customer over a fumbled customer-service issue. Check your wiring folks and call ahead to schedule any necessary repairs.
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