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Businiess name:
Level 5
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Review by:
citysearch c.
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Review content:
Worst dining service experience ever. My husband and I showed up at 5:45 for a pre-show dinner (show was at 7:30). There were approx. 15 people in the restaurant at the time. We waited 10 minutes before anyone even acknowledged we were there. We ordered an appetizer and two price-fixed meals which includes salad, entree and dessert. At 7:00 we hadn't been served our entree yet (once again, show was at 7:30), when the manager came over and said that they'd run out of one of our entrees. Between 5:45 and 7:00 the place had filled up and we'd seen several plates of the entree we'd ordered come out of the kitchen and go to people that had shown up and ordered long after we had. In frustration, we left and decided to go down to Cue and have a quick appetizer before the show. We sat in Cue's bar for another 5 minutes without being served. A wait staff member acknowledged our presence but never came back. We left in frustration once again. This time we went up to one of the bars on the theater level hoping to grab a quick small plate to share. Once again the bartender acknowledged our presence then continued to run receipts at the cash register for another 5 minutes without serving us. The reason I mention this is because Level 5, Cue and the bars are owned and operated by the same company. The waitress at Level 5 did comp our drinks, appetizer and salad that we'd been served even though we offered to pay, but she was not apologetic in any way. It was just a bad experience all the way around and I wouldn't recommend Level 5 to anyone. I can't imagine that our bad experience is some sort of anomaly either. If it happened to us, I would guess it's happened to others.
Pros: None
Cons: Service
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