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Businiess name:  Symposium Cafe
Review by:  citysearch c.
Review content: 
A group of eight of us went here before a Bulls Game. Located in a really neat area, the restaurant decor was attractive and the seats comfortable. The service, alas, was way below par. Drinks were slow to come, and the waiter spilled my husband's drink on one of our party, soaking her jacket, and breaking the glass as it fell to the floor. Anyone can make a mistake or have an accident, but what appalled us is that no one offered to pay for cleaning the jacket, to rinse it out, to bring a fresh clean rag to wipe off her arms and shoulders, to check her chair to make sure it was not soaked (yes, it was wet), to offer her a clean, dry chair. I even had to point out a lot of broken glass missed during the clean-up. The appetizers were reasonably quick in coming and were quite tasty, BUT... The meals were very slow in coming, in spite of a less-than-busy night, and most of the orders were not as requested ? a side not ordered, the wrong side, serving an order to the wrong person, forgetting salads, etc. At at the beginning, I let the waiter know that we were headed for a Bulls game. The food that we got ? sandwiches, wraps, and salads rather than full entrees ? was nicely seasoned and flavorful. My husband quietly asked for the manager and told him of all the problems, that this was not acceptable, that the manager needed to make it right, needed to offer to take care of the jacket, and needed to adjust the bills (note plural) The group agreed amongst ourselves that at the very least our one round of drinks should be free. The bills came...finally. Not only were there no adjustments, there was a 20% tip to each of our bills! They did not charge for our drowned party's meal, but nothing was done about her jacket. There were no apologies by the manager. And we missed the first four points scored by the Bulls! They lost eight potential customers and earned this review! It's a pity, as this location should have a great restaurant and great service. Pros: Has the potential setting for a great restaurant Cons: Service slow, inaccurate, and unrepentent

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