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Businiess name:
violet (CLOSED)
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Review by:
citysearch c.
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Review content:
I took my sisters to Violet to celebrate my sister's 22nd Birthday. I checked them out on opentable and thought they had to be pretty decent. I ended up being served the worst service I have ever had in my entire life and I think their food has to be their only saving grace.
I must say that Jared Simons is a great chef, Mac&Cheese and Lamb stew was outstanding. I have absolutely no complaints about the food. Their tasting menu price was very reasonable, for a 3 course meal, $25 is very affordable.
Service on the other had was something else. I left a note along with my reservation for dinner stating that it was my sister's birthday and it would be great if they could put us in a nice part of the restaurant and maybe, serve their highly acclaimed pana cotta. I would think that if they had read it, they would at the very least, serve us with prompt service and be on top of things. 1. Not only did we have to ask them for more wine 3 times before they actually acted on it. 2. Our tables only got cleared after about 20 minutes after we had already finished our meal. 3. They made a mistake on my bill and charged me $30 more than how much I should have been charged and when I asked them to correct it, the waiter stated that "it is not my fault".
Anyone would know that waiters hold the image of the restaurant. Customers will judge the restaurant based on first impressions and service. The waiter did say before that he was having problems with the computers, my question is, if you knew that the computer was malfunctioning, shouldn't you check the bill before you give it to your customer? It is obvious that the waiters' in the restaurant are not trained and don't even make an effort to give customers good service. That is really disappointing.
For a restaurant with great reviews and a superb reputation, service was absolutely ghastly. No matter how good the food is, there is no way I will be returning if management fails to improve their service.
Pros: Food
Cons: Service
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