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Businiess name:  Eastside Oasis Day Spa & Massage Therapy
Review by:  citysearch c.
Review content: 
I scheduled a couples massage for my husband and I originally for 3:30pm, but asked receptionist if I could schedule a sauna and shower also, she said we would have sauna first, then shower after massage, appt changed to 3 because sauna takes 1/2 hour.On day of massage, we were running late, I called ahead, the phone lines were not working, I had to leave a voicemail, I said we could just cancel sauna but that we would be there in time for massage and shower. We arrive, and the receptionist greeted me by name as she had gotten my message, she said sorry but we could not do sauna as we were late, so she scheduled someone else...all fine.We had our massages, which were WONDERFUL. But after massages were finished, after having oil put all over us, including in my long hair, I asked how we get to the showers?I said we scheduled them for after the massage. Masseuse said she needed to talk to reception, she came back said, Im sorry but Charlene (I believe that was her name) said there was a scheduling issue, but next time we will definitely get one! We had dinner plans so I was very upset now we had to go out with oil all over us. Reception asks how the massages were, I say wonderful, but Im upset that our showers were not available. She starts talking to me nasty tone, condescending, saying that we were late so she had to schedule someone else, and I said yes, but I called, and shower is AFTER massage, which she knew we would make. She says, our phones dont work, I say, that is not my fault, and you GOT my message, she tried to lie to me, and says I didnt know if you were coming--again-- I called, she got message, no apologies from her at all no offer of discount, no customer service, just blame. Where did they find this receptionist, and if she is the owner, they will not be in business long. I am an easy going person, but she really mad me angry. Knew it was Anniversary, still no apology. I guess you really do PAY more for actual CUSTOMER service. Wont be back here. Pros: Affordable, great masseuses Cons: Very bad Customer service by reception, atmosphere not great, beverage?lukewarm water

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