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Businiess name:
Santee Cottonwood Dental
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Review by:
citysearch c.
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Review content:
I have been going to this dentist for years and I have never had a problem until they hired an office manger by the name of Roshana. The dentist said my son's wisdom teeth were impacted and he need to have them pulled. Roshana told me the office had a great oral surgeon and I should wait and use him. 6 months later the oral surgeon is still not covered under our insurance and my son's teeth are now hurting and swollen. Roshana sets us up with an emergency appointment with a great oral surgeon in La mesa. On the morning of the surgery we are sitting in the oral surgeon's office and they say the referal is no good. I call and talk to Roshana at Cottonwood Dental and she tells me she's looking at my son's x-ray and he no longer has any wisdom teeth. When I go into the office I am told I need to pay $100.00 for an x-ray. What happened to the x-ray they took when they told my husband and my son that his teeth were impacted and who's x-ray was she looking at when she told me my son did not have any wisdom teeth. Why should I have to pay $100.00 for an x-ray they lost. Roshana told me she was going to transfer me out of the office because I yelled at her. Roshana I would rather live with a tooth ache then ever have to deal with you again, which is really a shame because we have been going to this dentist for years and never had a problem until you showed up!!!!
Pros: I like the Dentist
Cons: I don't care for the office manager
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