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Businiess name:
Zimbali A Spa Salon
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Review by:
citysearch c.
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Review content:
I recently went to ZImbali to use a gift card I received for Mother's day. I was really looking forward to some well deserved pampering, since I am a mother of three. I arrived and checked in for my treatments only to find that the receptionist was extremely rude and apathetic. I tried making some conversation with her and she interupted me saying "someone will take you back in a few minutes" in a very matter a fact way, not even a smile. Absolutely no personality there. I read the previous reviews and it sounds like the same girl, Ashley. Seems like an ongoing problem with this spa and you would think the owners would have someone more friendly serving the public, especially in a spa environment. I tried to look past it and tell myself to enjoy my day anyway. When I finally got back to the locker room I found dirty laundry was put in my locker and I was expected to put it on. Before I could stop the girl to tell her she was already gone.Not knowing what to do, I decided to put the robe on and leave the other wrap in the locker, since it was obviously previously used. I had a facial first and it was o.k., but nothing to write home about. After my facial, I was lead out and was waiting for my massage with Amanda, I waited a very long time before she came to get me. In the meantime, nobody checked on me. When Amanda finally showed up, she smelled of onions (not too relaxing ).I had a massage from her once before and I remember waiting a long time then as well. Lastly, I had a manicure and pedicure with no complaints. I think this spa would be better if the front desk were more friendly and the technicians were more professional. It seems like it is lacking in good management and staff training. I have to vote no, I won't go back. There are too many other spas now to pamper me.
Pros: location
Cons: customer service
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