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Businiess name:
Zimbali A Spa Salon
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Review by:
citysearch c.
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Review content:
I have a gift card to Ziimbali and was using it to get my hair done. The last time I used it I was told very rudely by the receptionist that I could no longer include my gratuity. I asked why and so the owner Joe came out wearing ripped jeans and a hoodie telling me they changed their policy. He said we will do it this time but next time we cannot do it. I said O.K. and went on my way. I went in four more times to buy product and get my hair done and saw Joe and Jerry the other owner with no conflicts. I received a phone call out of the blue from Jerry stating that I was no longer welcome in their salon and when I asked why I was told that I made a scene at the front desk and was yelling at Joe. That never happened. And why two months later am I getting this call. So I asked if I could use the rest of my gift card and was told no. They said they will not honor it. I asked if I could get a refund for the card and they said no. I have about $250 dollars left on it and I am out of luck. This whole thing is suspicious. I don't know why I was called two months after the "incident" and why didn't Joe himself call me? I know they have recently purchased this salon and probably don't want to honor my gift card because it was purchased before, but it says Zimbali on it and the establishment is still named Zimbali.
Pros: I loved my stylist
Cons: unprofessional owners
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