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Businiess name:
Tim Hurd Suzuki
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Review by:
citysearch c.
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Review content:
BEWARE!!!!
I will never EVER do business with this dealership again. I bought a used 2001 Chevy Tahoe from them and the day after driving it off of the lot I started having braking problems. I contacted them and they told me it was semi-normal on that model and "not to worry about it unless it gets worse". 30 days later it is much worse as everytime I come to a stop it goes into ABS mode.
I contacted them and they told me it would be $89 just to look at it and they would not be able to adjust that price or the actual cost of fixing the problem.
The sales manager told me that Tim Hurd sold his business 1 week ago and that the new owner would not be willing to fix any of Tim's problems, no matter what. I told them that was not fair and that you must take the good with the bad. He told me "that's too bad". He then told me that Tim Hurd Lincoln / Mercury / Suzuki no longer exists. I asked what their business is now called and he said "I do not know". I asked him again, and he once again said, "I do not know". I asked him who signs his paychecks and he said, "I do not know".
I find it odd that a sales manager at any business would not know who his employer is, and that when you call back, they still answer the phone as Tim Hurd .......
Beware!
This is the same business that does not in any way offer customer service, guarantee's, satisfaction, etc... If you purchase a vehicle from them, they are NOT going to be there when you need them. The car business is very competitive and you have a choice in who you pay your hard earned money from. I would NOT recommend this business.
Feel free to call my personal cell phone at any time if you would like more information on this story.
Travis Fox
(479)841-8696
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