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Businiess name:
Flat Rock Grille
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Review by:
citysearch c.
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Review content:
My parents were in town visiting for one night, so my wife and I thought we would take them to Flat Rock for a nice dinner. I had been to the one in Charlotte(Ballantyne) several times and had great experience there. THE WOODRUFF ROAD LOCATION IS HORRIBLE! We were seated quickly...my mother is disabled and they accomodated us nicely for that. However, after sitting there 10 minutes, the waitress finally came and asked for drink orders. We asked for a bottle of wine as well as one beer. We also asked for water for each of us. About 20 minutes later, she finally comes with the WATER OINLY! She explained she couldn't get it all on one tray. She said she would soon return with the other drinks. Well, after another 15 minutes, we said we are leaving...we won't tolerate this service with the prices they ask for. As we were getting up to leave, the waitress appeared with the bottle of wine and beer. We told her to keep it, we were not happy with the slow service. She didn't seem too concerned and just said "I'm sorry..the bar is really backed up" Yeah..right! The restaurant was not busy at all! As we were leaving, I asked other patrons there about the service..they all said it was really slow. The manager stopped my wfie and father and said "You don't want to leave and go wait somewhere else to eat, I will take care of this." He said he would personally wait on us. He said he was short two servers and that is why they were slow. I'm sorry...that is not my problem....STAFF UP FOR IT!! It was not that busy! Believe me, I have a lot of friends in the area and I will pass this experience along. I will also learn to read reviews from now on as well...I could have avoided this embarrassment in front of my parents! My father is 82 years old and also said he had never seen service like that..and he has only walked out of an establishment twice before. I hope Flat Rock management reads these reviews...they need to do something about this service.
Pros: NONE THAT I FOUND
Cons: SERVICE IS HORRIBLE...READ THE REVIEWS!
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