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Businiess name:
Flat Rock Grille
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Review by:
citysearch c.
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Review content:
I should have read the reviews before I tried to take my wife there for our anniversary. After giving our name to the little hostess we went to the bar to wait and wait and wait. The bartender even was confused as to why we had not been seated yet. When I asked for the manager/owner Donald, he apologized and said we would be seated in a few minutes. He then spoke to the hostess who lied and said she had called our name. Interesting enough where we were seated at the bar we could actually hear the conversations the two hostesses were having with one another, but somehow managed not to hear our own name being called for seating. Doesn't really work for me either. We were finally seated and the waiting process started all over again We were eventually greeted by a waitress (not even ours) that apologized and said she would take care of us. It was a pity visit. By that time there was no going back and we definitely did not want to spend our money and especially our anniversary in an establishment that had two service failures prior to even placing our order. Needless to say we requested the manager/owner, Donald, yet again to express ourselves and bring this matter to his attention. Donald doesn?t seem to be a man of many words so he just stood there with no response. When a Manger doesn't respond to a complaint, it is one thing, but when the manager /owner doesn't seem to care it's quite sad.
As many restaurants as there are in Greenville to choose from, you would think there would be much better service. By the way Flat Rock, times are quite tough all around, be thankful for the customer?s you have and treat them well. Haven?t you ever heard that a happy customer only tells one person, but an UNHAPPY customer tells ten or more. I am a VERY UNHAPPY customer. Rest assured I will tell many more than ten about our horrible experience! We made the wrong choice and advise VERY strongly for others not to make the same mistake!!!
Pros: nice bartender
Cons: no other service
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