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Businiess name:
Charter Communications
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Review by:
citysearch c.
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Review content:
The internet service, when working, is good. However, there is a lot to be desired regarding other aspects:
- video on demand rarely works ('error initializing - try again in several minutes') despite three separate attempts by service technicians coming to the house to solve the problem
- customer service calls to assist with e-mail password reset resulted, in all three or my attempts, in mis-directed telephone call transfers and 'dead lines', literally wasting hours of my time
- their live chat help was difficult to use and resulted in the same manner of frustration and dissatisfaction
- the charter internet phone service sound quality was so low and 'lag' was so slow despite multiple attempts for them to rectify it that we were ecstatic to shift back to Bell South.
I am normally pretty mellow and understanding when it comes to service, but Charter has done nothing other than make it easy for you to allow them to take your money with little or no recourse for what is quite shabby product/service and poor/scripted customer service. I recommend going anywhere else. I intend to seek other service providers.
Pros: Large national organization
Cons: Abysmal service with respect to both quality and customer service
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