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Businiess name:
Jake's Bar & Grille
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Review by:
citysearch c.
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Review content:
Jake?s: Good food, poor customer experience
By: Eman
This past Friday the 8th, I decided to stop by Jake?s in Providence, RI for a burger, a beer and to watch the baseball game between the Red Sox and the Baltimore Orioles. Little did I know that they were going to have a band performing that night.
I had a Jake?s burger with fries which was really good. The burger is stuffed with bleu cheese which gives them a unique flavor and the fries were nice and hot. The bartender was a really nice guy that I have seen there before. I did enjoyed a couple of beer and was enjoying the game, when all of the sudden, he cam to me and said that if I wanted to stay for the show, I would have to pay and additional 6 dollars, which caught me by surprise since I had spent already 34 dollars and was still enjoying a beer and watching the game.
As a customer who has been there many times before, I felt disrespected and insulted. I would have understood for the request if I were having a beer and nothing else, but the fact that Not only did I had dinner there, but I was still enjoying another drink and watching the game made the request awkward and embarrassing.
I did request my tab and paid, but wrote on it the poor customer service experience I had. Not only they lost on more profit, since I left and went to another establishment, they also may have lost a customer. What I my alternative to find great food and excellent service? You may want to check out Ralph?s in Worcester Massachusetts. Only 30 minute from Providence, great burgers and AWESOME service.
To the management at Jake?s: Thanks for disrespecting your customers and make them feel unappreciated. I guess that you don?t need our money. But realize that the more customers you disrespect, the more you loose.
Eman.
Pros: Good food
Cons: Customer experience
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