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Businiess name:
Dogs Day Inn
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Review by:
Guest
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Review content:
Unsure of how this place is for boarding dogs, but let me strongly encourage you to keep your cats away from this place. I boarded my cats for the Christmas holiday, in separate “condos”, both with bags of food, treats, and toys brought by me — I paid Dogs Day Inn a total $480. I called 3-4 times to check in on my pets during, and was told they were “fine.” Initially, this lack of detail about their stay made me uncomfortable, but I accepted that they were likely short staffed over the holiday and took what I was given. Upon arrival to pick them up 12/27/23, two cats that were not mine were brought up in MY carriers and given to me — unacceptable on it’s own, but the horrible job done by these employees was just beginning. Without even knowing which cats were mine, I sincerely doubt any of the updates I was given were accurate or done with care. I was not told at time of drop off that trimming nails would be $20 PER CAT by manager Haley who checked me in, and then charged for that at pickup. Manager Haley was there at the time of pickup, and admitted to myself and my mom that the price was not shared with me at drop off, but I was still charged the full amount. Toys that I brought for their “private” condos went missing with no explanation, and most of their toys and comfort items were never even removed from the bags i brought them in, still folded and arranged the way I left them days ago. The excuse given to me by both manager Haley and owner Kristen is that they have plenty of bedding and toys, so as to not get owned items mixed up in the laundry. I was told and even encouraged to bring my own items, and then fed excuses when no one decided to do their job and offer my babies their comfort items in a strange place. My elderly cat (and certified ESA) was not given her wet food, with more than 85% of what she was sent with being given back to me. Let me be clear, these people willingly and knowingly did not feed my cat for five days. An excuse was offered for not feeding my cat, but instructions were shared and
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