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Businiess name:
Dillard's
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Review by:
Guest
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Review content:
I have never, ever, ever been treated as poorly as I was yesterday at Dillard's in First Colony Mall in Sugar Land, Texas. When trying to return a product, I was met with complete and utter hostility from the floor manager, Rosie. At one point, I was heatedly asked "Can you not read?!" in reference to their return policy. The way in which she conducted her manner, the rudeness and hostility, the way she berated me, and the absolute absurdity of the entire exchange left me speechless. So the only thing I could do was smile while she proceeded to throw the products in a store bag and shove it at me. I left completely and thoroughly insulted and more than a little angry. I will say that my experience with Rosie that day was so horrible, I left the store crying. I can assure you I will never step foot in that store again. Dillard's has always been known as an upscale department store with the highest quality products and an emphasis on going above and beyond in customer service. This was certainly not the case yesterday. This was a horrible representation of the brands their company partners with and their company as an entity as well. I truly hope that this experience is not repeated for future patrons
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