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Our experience with Tim was nothing less than absolutely horrible.
Tim showed up a few weeks ago (at the direction of the warranty company that Lowes provides) and spent a few minutes with the washing machine, then proceeded to say he had to talk to the Warranty Company and order some parts. We never heard from Tim again.
After two weeks had passed, we called the warranty company to confirm next steps. Turns out they never heard back from Tim. Then a few days later, Tim Shipley was scheduled to come out the door switch and mechanism. Never mind that had been replaced before by the previous technician that the Warranty Company sent out. Tim didn't really want to listen to us or the challenges we had already faced with the washing machine.
And once Tim proclaimed that the washing machine was "fixed" I called my wife to see if she had any questions. Tim got really antsy at that point (probably because he was already aware that he didn't fix anything). My wife started to ask that Tim stay to witness the cycle to confirm it would work. Tim threw his hands up in the air and started mumbling under his breath that he wouldn't stay because he "knew" it was fixed. He simply walked down the stairs and out the door. Didn't even say "thanks!"
Well, the washing machine wasn't fixed! It didn't even complete the first cycle. Both my wife and I tried to call Tim and got VM.
Great work, Tim. Not only did you NOT fix the washer, you were literally the most unprofessional person we have ever worked with.
If you're reading this, I would highly urge you to find someone else.
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