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Businiess name:
Pool Town Inc
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Review by:
Guest
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Review content:
NEVER have Pool Town install anything in your yard, least of all, a pool. In November 2020, they replaced my 20 by 40 pool liner. Over the next few months, the coping around the liner keep coming out. Service came three times trying to repair it. The following July 2021, the liner had a tear just below the coping. Thus began a back and forth between Pool Town and the Liner Manufacturer with me in the middle. Pool Town said liner was defective - Liner company said it was installation defect, not covered by warranty. I didn't care, they installed it and needed to make it right. I offered to pay for new liner replacement if they reduced the liner price by 50%. They insulted me by sending me a price list with full prices. No response to me about my offer. About three weeks ago, they came out and patched the rip. That's the only response they would consider. My only option is to take them to Small Claims Court.
And they need to invest in customer service training. Again, NEVER, NEVER HAVE ANYTHING TO DO WITH POOL TOWN.
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