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Businiess name:
SQUARE ENIX INC
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Review by:
Guest
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Review content:
Worst customer support ever! If you have a problem with your account and contact customer support, expect to wait and wait and wait for a fix. My account recently got hacked/compromised a couple weeks ago and I am still waiting on them to fully fix it. I've tried reaching out to the customer support team a few times, but all I am getting is non-answers and a blatant refusal to give me any estimate of when it will be completed. Each time I call customer support, the same person answers - who is rude and condescending and can't even pretend to give a damn about the customer. Last time I asked to speak to his supervisor or someone over him, I was put on hold for nearly 10 mins and then he picked up claiming everyone was too busy to talk to me.
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