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Businiess name:
Appliance Center Home Store
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Review by:
Guest
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Review content:
I bought a washer from Appliance Center in April 2021. It is not working and reached out to them. I was informed that this was a manufacturer problem and I needed to contact Whirlpool. What? I bought it from them and never have heard of warranties not being handled by the store you bought it at. Ok, I reached out to Whirlpool and after close to one hour and speaking with 3 people, providing each the same information I was informed Perrysburg is a rural area and only one company provides repairs. Their next availability is October 13. They will review the situation and order any parts. Then what? So basically I am to go without a washer for a month at the least. I reached back out to Appliance Center. They were not surprised by what had happened at Whirlpool, it was like they expected me to get jerked around. They told me know that I have a file number the will talk to their service manager and see what they can do and get back with me later in the day. Imagine this no call. So basically I have a new washer sold to me by Appliance Center that I cannot use and Appliance Centers attitude is I have nothing to do with this. So buyer beware, they are simply in it for the money and have no concerns with caring for the customer.
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