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Businiess name:
Kauffman Tire in Duluth
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Review by:
Guest
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Review content:
I’ve been loyal to this place to a fault. I started going here when I moved to Duluth in 2019 because it was very close & my brother took his car there for minor things. I moved almost 45 mins away & STILL came to this location because I felt they knew my car (& me) but I was wrong. Very wrong! I noticed the turnover rate was high. Damn near no one that was working there when I started going still works there. When I asked about them I’m told “He just left.” SMH. There have been a couple of other issues but the straw that broke the camels back was when 5 visits & almost $700 later my power steering is still not fixed. I should had known better when I was waiting for mine to be fixed & a young lady showed up & complained that her power steering was still giving her problems after having it serviced there. They just topped her off on fluid & sent her on her way. They would essentially do the same for me for the next few visits even after I had paid for a flush, came back & paid for a new hose & sworn to that it was fixed only to come BACK & be told it’s the rack & pinion that needs to be fixed & to get my oil change that I paid for but they failed to do on the last visit. Andrew’s excuse for the continued failure to fix the problem: Well, we started with the cheapest fixes & went from there (& casually walked off to go eat his lunch!) How about you start with the problem & fix that! Experiment with your own money & time! Andrew tried to send me to another location because they didn’t have the ability to fix the problem. No, sir! You via Mavis have robbed me of enough money! My brother stopped going there too after Andrew forgot the original quote he gave him & tried to charge him an extra $125! He tried to blame it on taxes. $100+ taxes for a $250 job?! This place needs to be investigated!
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