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Businiess name:
The Hub Bicycles
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Review by:
Guest
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Review content:
Here's my saga requiring 4 dropoffs/pickups of my bike:
(1)Took bike in with flat rear tire. Tire worn, so I requested new tire. Result: they fixed flat, but didn't replace tire. But, I had scheduled tune up for next week, so figured they could finish the job then. Was told I needed "level 2" service (more expensive disassembly and cleaning).
(2) Dropped bike off for service. Was called and asked if I really wanted level 2 service, which wasn't need (of course not, if not needed). Picked up bike after routine service. 15 mins into ride at home, rear wheel wobbled loose.
(3) returned bike for adjustment. Employee test rode and said problem fixed. I rode myself and found gears slipping. Another adjustment and I took home.
(4) Before the end of a second short ride, brake calipers started rubbing on rim. Returned bike for another adjustment. Still waiting to see if this is the end of the story.
No apology or compensation for my inconvenience was offered, and employee who dealt with me most, had a condescending attitude (as noted in other reviews).
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