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Businiess name:
Tipping Hat Plumbing, Heating & Electric
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Review by:
Guest
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Review content:
My experience with tipping hat was awful!
I will start from the beginning. Tipping hat received my information off a request I submitted online for a home humidity installation. My report with them started off well as they called me right away to set up an appointment to give me an estimate. They showed up to my home on time and the tech who came to my home was friendly and not pushy. He did however not remove his shoes in my home. My wife was not happy about that. The initial bid for the project was nearly double what my three other bids were for the project. The humidifier unit they offered in their pricing was one level down from all my previous bids Tipping hat wanted to use an April air model 600, everyone else quoted me with a model 700. I literally showed my other bids to the tech who came to quote me. He said that he would reach out to his boss to see if they would be able to price match and that he would call me back by the end of the day. He never called. I ended up responding to an email I received from Tipping hat the next day about some promotions that they were offering. My new point of contact was a women named Elizabeth Gray. I expressed my frustration over not hearing back from the tech, she apologized and stated that she would reach out to the president of the company to see what they could do. To make a long story short Elizabeth emailed me back and told me that there quoted price was the best they could do, she tried to offer me a “marketing discount” of $200 if I agreed to give them a 5 star review. After looking at the quote from Elizabeth more closely I saw that they removed the “complementary HVAC cleaning” from the new bid. There is the $200 “marketing discount” Elizabeth tried to hard sell me on the model 600 stating that it was nearly the same as the 700 but a better deal….No not true. I replied to Elizabeth to try and understand how they justify their pricing? what their hourly rate is? What they provided for the cost of service? I guess requesting information is to much to ask. She
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