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Businiess name:
VCA Castle Shannon Animal Hospital
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Review by:
Guest
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Review content:
When I came to the door of the clinic with a dead cat (to show them the result of their treatment), none of the doctors even came out to meet me. They sent me 2 staff to investigate.
It was the fourth day of treatment for my cats, so far the lab tests were not ready, which means that the doxycillin treatment was blind, just in case. There was no exact diagnosis.
I said:'' I paid you almost $ 2000 - what did you do for my pets for this price ???''
They just shook their heads.
I asked to continue rescuing my other four cats who were still alive, but there was no improvement. The treatment was not completed.
I was told that they would only do this if I will continue to pay them further.
I asked: ''What to do if at the moment I no longer have money, I gave you all of it. Really let the cats die?''
The workers are answering - ''Yes, just let them die.''
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Fortunately, the rest of the cats got out, they are alive. But not at all because the clinic helped a lot. They were just lucky. The lab tests were not ready until the sixth day. (They call themselves emergency animal care)
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Clinic's employees and doctors are spoiled with big money, they do not concentrate on details, they forget to call you, they forget to give you things. You must constantly call them yourself, seek, ask, remind ... If you ask the manager, then she is either busy or is not in the clinic (and they have no idea when she will be), or they are not comfortable giving you the schedule of the manager, in order to find out when she will come; they also do not give her contacts.
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This is my worst experience visiting vet. clinics over the past 20 years. Wouldn't recommend to anyone!
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