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Businiess name:
Joels Carz, Inc.
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Review by:
Guest
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Review content:
Joels Carz in Flushing, MI states in their business description that "All vehicles are safety inspected and ready for delivery." We bought a car from Joels Cars recently. We made a next-day appointment to view our potential new car. When we arrived, we were disappointed to see that the car had not been cleaned prior to our visit. We were also disturbed that in spite of our Governor's Executive order requiring masks in places of business due to COVID19, no one at this place of business was wearing a mask. We wore our masks. We were at the dealership for over 6 hours because on the test drive, the emergency brake was not working, and the car's cruise control was found to be non-functional. They assured us they could fix it while we waited. We waited while they "worked on it." We left without a car. 5 days later, the car arrived. The cruise control worked. On the day after delivery of the car, the tire warning light came on. A check of the tires showed all low by 10 pounds, so we topped them off. The light stayed on. Then the next day, the check engine light came on and the tire light started flashing. Then it rained. We found that the seals on the T-Tops and doors were bad so when it rained outside, the electronics on the dash and the flooring on both sides got wet. When our mechanics inspected the car, they found that the tire sensors had all been removed, the entire emergency brake apparatus had been removed, the door and top seals needed replacement, and the engine thermostat needed to be replaced, making the total cost of repair almost $2000. In subsequent conversations with the service manager regarding the inadequacy of their "safety inspection" and road worthiness of their product, we were informed that all we had to do was bring the car back to their shop and they would make it all better for only $500. Well, she's expensive but we like her so we did not fall for that one. We would like to suggest that you bring your own mechanic when you shop at Joels Carz. One star review, we did buy the car.
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