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Businiess name:
Franklin Fix It Right Repair Service
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Review by:
Guest
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Review content:
I called this company in June 2020 to service a 4 year old Samsung dryer. The owner, Heath Holliman, sent his very young son out to do the repairs. I knew pretty quickly his son was over his head when he had to keep calling his father to get instruction on what to do. I could hear Heath screaming at his son over the phone and sensed at that time I might not be dealing with a reputable company. His son tore my dryer apart, twice, because he forgot to put all parts back the first time. He was able to get the dryer running, albeit, it didn't sound right. We do not use this dryer often, as we have two different laundry stations here. The dryer quit working within a month of their so called "service call". They state that they warranty all their work but rest assured, they do not. When I phoned them to come back out, the owner, Heath stated over the phone that the dryer not working had nothing to do with the repairs his son did and then hung up on me. When I tried to contact him again, he threatened me. $220 wasted. DO NOT DO BUSINESS with these people.
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