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Businiess name:
VIP Auto Group
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Review by:
Guest
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Review content:
I leased a vehicle with VIP auto leasing in March of this year. Everything including the price was great and went awesome. I planned to transfer my plates from my 2017 Kia to my 2020 Dodge and requested the dealership do the same. The vehicle came without an issue, as promised and I was told my new registration would be coming in the mail within the time frame of my temporary plate. Then Covid-19 caused a shutdown of all DMV, including the NYS DMV (where I live) and the Pennsylvania DMV (where the vehicle came from). Months passed and I received a suspension order in the mail that if I did not return my plates from my NYS plates to the DMV, my license would be suspended. I called VIP and was directed to call Reedman Toll Auto group (where the new lease came from). After speaking to the person who handles the plate transfers, I was reassured that the letter I received was an automated letter and I could ignore, since DMV was closed anyway and wasn't processing any registrations during the lockdown. I did so and then a month later in May received a suspension notice, that in fact my license was suspended, due to not surrendering the plates. I again called VIP and Reedman in an attempt to clear up the mess up, but was once again reassured the paperwork was in and I could ignore it. Then the fun started at the end of June when I was pulled over (for an expired temporary) and almost arrested for driving with a suspended license. Mind you I am 7 months pregnant at this point and don't need the stress to begin with. I again called VIP and Reedman, who said my paperwork was on a desk somewhere and would be processed soon. A week later I received NEW plates in the mail for my new vehicle and a post it attached telling me to return the plates and that would clear up the suspension. The next day I returned my old plates to DMV and waited, and waited but no clear up on my license. I called DMV and after about 3 hours on hold was told the paperwork was submitted as a new registration, not a transfer and my license is suspende
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