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Businiess name:
Voyageurs International Ltd
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Review by:
Guest
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Review content:
I too called VI and received the recording that no one was in the office due to the Covid-19. We have a total of 393 going from WI which is $2,650,785.00. Our letter was received and we were told we would only be refunded $1900.pp and most of us have paid over $6,745.pp This is not good business. Since this is a national pandemic and the US government has issued a Level 4 travel advisory (which is DO NOT TRAVEL) this company should refund ALL money paid to them. We are traveling Delta and I know for a fact that in this instance Delta will refund in total all money paid. Our trip is 3+ months away and we will be staying in a total of 5 hotels. This company certainly would be able to cancel with no cancellation fee for the air fare and hotels. I'm sure that these hotels will be closing down anyway due to the coronavirus. This company is receiving a number of negative reviews and I believe they will continue. This company needs to provide a full refund to all of these customers from the Ambassadors of Music or be subject to a class action lawsuit. I attended a Get Acquainted meeting on 3/14/20 and asked about the travel and coronavirus and was told to contact VI, in which case I did. I was told that VI has been meeting for the last two days in regard to this issue and I would be receiving a letter in a couple of days. Then a day later when the Secretary of State, Mike Pompeo changed the travel advisory from 3 one week to 4 the next week I again called VI and received the recording that no one would be in the office due to the coronavirus. I have sent a letter to VI requesting a full refund and also requesting a detailed accounting of their justification for the $1900.00 which they say they will not refund. I have also indicated that they may force us to take further action by contacting our personal attorney. Our attorney would demand the name, address and phone number of their attorney and a list of names and addresses of all the people scheduled on this trip with the potential for a class action lawsuit. Rate 0!
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