Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Voyageurs International Ltd
|
|
Review by:
Guest
|
|
Review content:
My wife and I are accompanying our granddaughter and about 200 others for a trip arranged by VI to Europe, leaving June 18, 2020. Our Prepayments were made months ago, and are subject to an ambiguous cancellation/refund policy. After May 1, about 40 days from now, and 45 days before the trip leaves, there are no refunds.
Along comes the Corona Virus Pandemic, and you might expect that the cancellation clause in the contract would be modified to recognize the uncertainty this global crisis has created. You would be wrong. Instead, earlier this week I received a brief, unsigned, undated letter that said, in part, "Since we have 3-4 months before departure, we are hopeful that the situation will improve. It is your decision how much risk you wish to take, as VI must follow our cancellation policy."
Really? Really! Not only is VI intransigent regarding their Draconian refund policy (unlike almost every other company, including airlines, in the travel industry, but when one parent asked "what would they do if the children got quarantined somewhere ...(he) ...was told that it would be the parents responsibility to get them home."
I was able to reach a manager at VI a couple days ago. He said another letter would be going out soon. I found out it was dropped in the US mail on 3/17. I called their office on 3/19 to get clarification about the cancellation fee and got the most ironic electronic message. ""We cannot take your call. The entire staff has been sent home, due to the Corona Virus Pandemic."
You can't make this stuff up.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|