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Businiess name:
Town & Country Ford
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Review by:
Guest
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Review content:
If you want an amazing chuckle, sew up your sides lest they burst from unbridled hilarity as I present to you my experience with Town and Country Ford about the "quality repair" (their words) that I received from them when I took my car in on December 2nd. I was told they would start work a sticking clutch when I brought it in, but I called each day that week and was told no one had even touched it. Well, that is except for the one day where I had to leave a voicemail message that wasn't returned. I wouldn't say I'm an expert on fixing things, but even so, I've apparently been doing it wrong all these years, as apparently a "quality repair" is supposed to involve "not touching the car at all for several days after saying work would start on it." I was made to come into the shop first thing in the morning on day 5 of them having the car so I could show them that the clutch was indeed sticking, because actually inspecting the affected parts would have been too much hassle. As I work a second-shift job, this was an incredible inconvenience, but I agreed to do it because I have lifelong issues with misplaced trust. The service advisor who greeted me made an inconsiderate remark about me being 10 minutes late, which is the exact correct response to make to a customer who has been waiting for almost a week for someone to start work on their car. I would soon discover that a quality repair also involves "improperly diagnosing an issue by failing to look at all the things that could be broken so that multiple rounds of part ordering delays things as long as possible." When I finally got my car back two weeks later and expressed my dissatisfaction to the service advisor, he didn't bother to find out answers to any of my questions, made excuses for why the service had to be as inconvenient as possible, and did not express an iota of concern until I turned around to leave. I guess I shouldn't have been 10 minutes late that one day that I had to show them the thing I told them when I dropped the car off.
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