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Businiess name:
Rairdon's Subaru Of Auburn
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Review by:
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Review content:
Rairdon Subaru service department is slow and understaffed. I find that they can be misleading with their information. We bought our Ascent in January and at under 14,000 miles a BRAKE warning light came on on Christmas Eve. We were heading out of town and the service department was pretty busy so I scheduled to bring it in on Thursday morning. When we arrived, the guy couldn't find us on the schedule but said they would try to get it into the shop that day, if not, then on Friday. On Friday, they called my husband and said they would need the car into next week because they were still trying to diagnose the issue and that they would need to keep it until sometime next week. They said they could give us a loaner, but they didn't have one available at the moment and to call back later in the afternoon. I called the service department to find out more details and was able to get the answer that they hadn't even started on the car - it wasn't even in the shop yet and probably wouldn't get in until next week. The way David said that they were still trying to diagnose the issue made it sound like they had it in the shop and were actually trying to find out what was going on. This is the second new car in two years that has had issues at very low mileage. I will never buy Subaru again! In the future, I will no longer use Rairdon for anything and will find another Subaru dealership that is more upfront and honest.
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