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Businiess name:
Pacific Preferred Insurance
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Review by:
Guest
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Review content:
I applied online for auto insurance and opted to do the full application (estimated to be completed in 45 minutes, which was accurate). The following day, I received a follow-up phone call to finalize my application and submit my first payment but it went to voicemail because I was currently at work as they called in the late morning. I called them when I got off around 3PM; there were some phone hiccups and lags so the agent had to redial after she checked my application. Eventually, I was reconnected and she reviewed my application information for accuracy. She then told me all of the agents were in a meeting (apparently she was customer support not an insurance agent) and she would have one of them call me the next day to finalize the payment. I let her know that I wouldn't be able to pick up until after 4PM and she said she would make a note of that. Flash forward to the next day, I still received a phone call in the morning regarding the finalization of my application. When I called the direct line to an agent, I was sent to voicemail. I called the main office phone number (as suggested by said agent in case they didn't pick up) and was able to get a hold of the agent who left the first voicemail. She was able to process my application, submit my payment, and asked if I had any other questions. When I said I had none, she said that if I ever did, I could always call or text them (in case I'm busy).
One last thing to note: this company doesn't cover any bodily injury to yourself or damage to your own vehicle. You'll have to find that coverage elsewhere as they only provide liability-only coverage. My premium was a little higher than average because of where I live (Long Beach).
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