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Businiess name:
Mazzarese Jewelry
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Review by:
Guest
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Review content:
I would avoid Mazzarese Jewelry (MJ). In September, they gave me a rough estimate of $750-$1000 to recondition an old Omega watch. Per plan, MJ sent the watch to the Omega’s US HQ in NYC a confirmatory estimate. The NY office determined that it would cost about $650 for parts and labor, but would need to be sent to Switzerland. I consented to the cost with the MJ representative and off the watch went. All OK so far (so I thought). Later, I learned that the quote I received was mixed up with another repair order, and that the status of my watch is unknown. It’s now Thanksgiving. When I asked if they could inquire with Omega, the response was that an overseas call was complicated, and that they would send an email instead. They also advised me that Omega staff (in Switzerland!) might not be available due to the Thanksgiving holiday. At this point, I lost it. When they finally tracked down my watch, it was a classic bait and switch - $1700 repair cost. Surprise! As of today (12/18), they still have no ETA for the watch and now expect it to take a few months. Could you imagine such an amateur act at Tiffany’s? They’d be broke. Moral of the story: Mazzarese is probably OK for a $100 costume jewelry. But, by all means, think twice about entrusting them with a large purchase. And DO NOT trust them with any watch repair. They get a zero in both competence and integrity.
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