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Businiess name:
Dedham Auto Mall
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Review by:
Guest
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Review content:
I wish I had checked the Better Business Bureau "F" rating before buying from this dealership. An extended service contract was purchased with vehicle at which time I was told I could cancel the contract at ANYTIME, even if I want to today. I called within 2 weeks to cancel the contract and the extended service company said the contract was never purchased to call dealer to cancel. They said dealer is lying that they can't cancel it, they just don't want to lose money. After the run around from the finance manager, saying I have to wait one billing cycle and who lied and said my loan wasn't even finalized yet but I was holding the first bill in my hand which I sent to him, I spoke with the general manager who said I could cancel the contract. I am now being told it could take up to 6 weeks, even though the service contract was never purchased, however, the $3200 is on my auto loan at 9.1% that I am being charged for with no contract. I want this off of my auto loan as I am refinancing the auto at about 4% less than what they gave me. The finance manager told me I would have to wait to refinance my auto and that no one has tried to cancel the service contract this quick. I have spoken to the extended warranty company several times and no contract was purchased and they told me that the dealer just doesn't want to cancel it. The salesman also told me the dealer prob doesn't want to cancel the contract because they are concerned that the bank will charge them back the finance fee they received. I put in complaints with the Attorney General Office as well as the BBB. CROOKS and LIARS. I want others to be aware of their dishonesty.
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