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Businiess name:
Carpet Outlet Plus, Inc.
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Review by:
Guest
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Review content:
I purchased carpeting and linoleum from Carpet Outlet on July 11, 2019.
Mistake #1: On the day my carpet was to be installed, Carpet Outlet arrived at my house without enough carpet. They were 8 feet short.
Mistake #2: On the day my linoleum was to be installed, July 22, Carpet Outlet arrived without enough linoleum. Three men were scheduled to be at my house, and one of them was to repair damage to my floors before the linoleum was installed. That man did not show up, and, after a couple of hours, the other two handled the problem by simply leaving. They left my toilet in my bathtub, my refrigerator and stove on my (new) front porch, which they scuffed, and my washer and dryer on the back porch. They also left a twelve inch scratch on my office door.
Carpet Outlet attempted to bill my credit card in full for a job half done, and acknowledges no wrongdoing on their part. Owner Mark's way of dealing with wronged customers is to subject them to verbal abuse, both on the phone and in emails. When I asked him to send me an invoice, he refused. Here is an example of Mark's email correspondence: "If that's not who I'm talking to the."
Stay away from these people. They are friendly until they make a mistake. Then you become a "problem customer", and they abuse you mercilessly. They are a madhouse.
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