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Businiess name:
Toyota Marin
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Review by:
Guest
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Review content:
Zero stars!
This place is horrible. I've had an ongoing issue with the Cilajet application I was sold after purchasing a brand new car from this dealership in 2017 (actually my third car I've purchased from them). I've never been happy with the application, which cost me almost $900, and Toyota Marin has been .. me around ever since the first time I filed a complaint. Nobody there is willing to resolve my issue, and I can literally name all of the managers who I've spoken with. Chip, Kathy, Brian, Tiffany, the list goes on. My car looks dirty no matter how many times I wash it. The paint sealant they sold me is clearly defective and I'm sick of wasting money at the car wash. I will call and check up about the same issue at least once a month to see if any progress is made and nobody calls me back. I have a five year warranty for this product and the dealership has no intention of honoring it. After buying three cars from this dealership I at least expect a call back. This dealership will not treat you like a valued customer and you can literally go to any other dealership in the state and will have a better experience. Do yourself a favor and stay away from this dealership!
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