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Businiess name:
Critter Cabana
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Review by:
Guest
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Review content:
I have visited this store multiple times in the past year with little to no problems. However, today I experienced one of the rudest staff members I’ve met at this location. After nearly running over my service dog in training because she was glaring at my friend and I, she approached us and rudely told me I wasn’t allowed to hold the boa for unknown reasons. I had just asked the employees at the front desk and they said I could absolutely handle their snakes, except for their peid ball python and rat snakes due to cage aggression. She then stated she didn’t know I had asked, and I could hold the peid ball python, but that was the only one I could handle. That alone I could have understood, but next to us were a group of loud teenagers that were manhandling their dwarf hamsters and antagonizing their chinchilla/ferrets to the point where they were barking and biting to get them to stop, only to be laughed at and have it done again. I was a customer there for almost a year, but I will not be returning for any of my snake, gecko, chinchilla, rat, cat, or dog care, let alone any animals they sell. If you’re looking for good, healthy reptiles, check out Reptopia in Albany; way better conditions for their animals and a staff that actually knows what they’re talking about and isn’t rude to their customers.
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