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Businiess name:
Pets West
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Review by:
Guest
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Review content:
The rehab area is extraordinarily unprofessional in handling day to day scheduling. I was seeking to set up an initial evaluation for my aging goldendoodle, had a very flexible schedule, and was told it would literally take months and to keep calling back and see if I could get in. When I complained, LJ, their ONLY rehab therapist with numerous certification initials behind her name, she told me, “.., if that’s the way I felt”, and hung up. Subsequently, I contacted the owner of PetsWest and reported LJ’s unprofessional language and behavior, and I never received any response. Even though this facility is less than 5 miles from my home, I will take my dog to a Keller facility that has the same therapy. They set up my evaluation on the first phone call with a friendly, appreciative, professional attitude. PetsWest can take some lessons in social skills.
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