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Businiess name:
LOWE'S HOME IMPROVEMENT
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Review by:
Nikki E.
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Review content:
I would be carful prior to starting business with the Lowes's installation department. My fence installation took 9 months and the entire time I had to continue contacting the store due to their limited communication in efforts to have this job completed. The installation department and management struggled due to their limited knowledge on the installation services being completed but felt their opinion on the workmanship should suffice. I was told by the installer they sent to my home that he had "no way of measuring" to ensure the fence and gate were placed in a straight line. When panels were jaded from the installer cutting them I was told this was "just what happens". When I reached out for support I had to spend numerous hours on the phone with customer service. The competitors nearby offer relatively similar prices which make the limited savings not worth the headache in the end. I would also beware if you are a single woman, they will try to manipulate this to their advantage to get away with doing a poor job. I have a fence now, but it appears uneven, crooked, like it's been pieced together with used parts, and patched up due to substandard workmanship leaving uncertainty as to whether or not it will remain standing for even an entire year.If you enjoy a challenge when you spend your money on a service that involves you to have to be diligent for 9 months to ensure the work is completed just to have them refuse to ensure your satisfaction, give Lowes store #1067 a try. I wouldn’t recommend wasting your time calling the Lowes Customer Care line - they were not helpful.
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