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Businiess name:  Ideal Services
Review by:  Guest
Review content: 
My experience with Ideal Services Restorations couldn't be further from ideal. I was put in touch with this company by my home warranty company to inspect and repair a leak in the ceiling of my house. The leak was located almost directly under my master bathroom toilet. Ideal came to my house on three separate occasions (each visit a separate 75$ charge for just coming out from my home warranty company mind you). The first time that Ideal came out, they told me that the leak was being caused by our master bathtub being over filled, and was told to just make sure that the bath tub doesn't get overfilled, and the overflow drain for the tub wouldn't leak over and leak down to the down stairs ceiling. Meanwhile, the leak is about 15 feet away from the bathtub. A few weeks later, the leak happened again. I called again, Ideal sent someone out again, this time saying that they were unwilling to cut into the drywall to diagnose the leak, because they were concerned there would be mold. So they left, I got charged $75 again, and they literally did nothing. A third time they send someone to my home, this time with a gadget that can see where there is and is not moisture behind the drywall. There was no moisture found. They then went up to my upstairs master bathroom, and noticed the master bathroom toilet was loose, and suggested replacing the wax ring, but they didn't actually replace the wax ring, offer to replace the wax ring, or do any actual work to address the problem at all. Instead, almost a week later of playing phone tag with ideal's office staff, we were offered a quote by email of approximately $850 to simply cut the drywall in my downstairs ceiling and diagnose the leak. Mind you, the leak is directly below a master bathroom toilet that is loose enough the caulking is coming apart and clear needs a new wax ring. So I call ideal, and ask what it would cost to replace the wax ring in the toilet, something I am more than capable of doing on my own, but frankly didn't feel like messing with because i work 65+ ho

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