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Businiess name:
Ideal Services
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Review by:
Guest
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Review content:
Hire them for an insurance claim for water damage mitigation and restoration. They told me the work would take 1-2 weeks, actual work took 3 months. I found the company to be completely disorganized and to have internal communication problems. Frequently, someone there would call me and ask me about a specific item and then someone else would call me later that day or the next and ask me the same information as if the answer was unknown. I could not get one person in there company to work with me throughout the entire mitigation and restoration. It seemed like each week, I had to talk with a new person and there answering operator would never let me talk with the company owner. They charged me atrocious prices for installing simple things (e.g. ceiling lights) that would have taken me 10 minutes each to install, but apparently the same installation takes their workers 3-4 hours. Importantly, they refused to give me a written warranty for the work they did. Also, they marked up products available online or at Home Depot (where they get a contractor's discount) 100-300% over what I could have purchased it for. Fortunately, now they are no longer a preferred mitigation or restoration company with my home insurance company. DO NOT USE THIS COMPANY, YOU WILL REGRET IT.
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