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Businiess name:
Aspen Dental Middlesex County
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Review by:
Guest
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Review content:
Don’t do it. Don’t do it. Don’t do it.
Literally one of the worst dental/medical and customer service experiences of my life. They won’t schedule your appointment until you pay at least 60% of your bill. I paid in full (about 5,000) and scheduled my procedure.
I got there and was told I needed to pay almost another 2,000. This turned out to be a mistake, but I didn’t learn that until later. It was...distressing. But I was whisked back to start my treatment.
While being treated the equipment broke and I had to be moved. Then one of the people from billing and to talk to me while I was number up, probe in a chair, with metal and plastic stuff in my mouth. The Dr. had to ask her to leave. There aren’t words for how vulnerable and terrified I felt. I cried.
Then later the Dr. clearly hit a nerve. You know that pain if you’ve felt it before. When I said I was in pain she wanted to just keep going. I said we could but I’d likely scream. She said,”What do you want me to do?” She seemed to think I was making it up. It is Novocain - not morphine. I told her I felt like she was accusing me of lying (because that is how it felt!) and she said,”Don’t put words in my mouth.”
Ummmmm? Again? I am now prone, numbed up, I have plastic and metal things in my mouth. I have paid all my money. And? She wants me to be the medical profession? She just kept arguing with me. I didn’t know what to do. She asked if I wanted to reschedule. I said I’d prefer not to, but if I had to ok. She walked away and came back a few minutes later and gave me another shot of Novocain. This is a partner at this practice. She clearly does not care about patient comfort or care. I cried.
I need to complete my treatment. But if I had not paid them all of my money I would go elsewhere. I have no faith that I received quality care.
Also? Before all this? They didn’t return phone calls. They take 15 minutes on the phone to schedule an appointment. And they don’t take cards over the phone, so unless you can pay on the spot...you’ll have to go back to pay them before they’ll schedule your appointment.
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