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Businiess name:
Lone Star Candle Supply,
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Review by:
Guest
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Review content:
I ordered CB Advanced from Lonestar Candle Supply a couple of days ago. Actually, I had ordered Q210 and they called me to tell me that they didn't have it at the last minute and asked to sub CB Advanced in. I needed it so I had to.
It arrived last night. Instead of being in granular form as I am used to, it is a solid block of wax.
I chiseled and hacked and smacked this 45 lb block for hours last night and barely made a few small candles from the wax. Prefacing this, I want to say that I did not receive this box until mid-November, according to this email that box had been sitting on their shelves for months! Customer service was not super helpful:
Unfortunately, due to the extremely low melting point of that wax, it is very common for it to melt together during transit to and from our facility. The last shipment we received of this wax came just before the summer time so it is likely that it melted together whenever it was shipped to us and/or in our warehouse. We keep the waxes in a climate controlled room but it can still get pretty warm back there during the Texas heat, especially this summer where we saw temperatures well over 110 degrees! Our next shipment of this wax will be coming in the Fall/Winter so it is likely that it will not be melted together the next time you order it. Unfortunately, we cannot accept partially used bags of waxes for sanitary purposes. The good news is that there is not anything wrong with the wax, you may just have to be a little rough with it to get it to break up. I would recommend breaking it up by banging it on a table or countertop or by using a putty knife to cut chunks of it off.
We apologize for any inconvenience this may have caused. Please let us know if we can help you with anything else.
Eventually, they offered me $15 for all of the time that it might take me to break up the wax. I had already spent hours trying. How much is your time worth? If you are thinking of buying large amounts of wax from them, don’t do it.
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