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Businiess name:
UPS Store
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Review by:
Guest
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Review content:
I've never encountered a more rude, unprofessional, and unpleasant person as the owner and manager of this UPS store, Nevine Ayad. We recently ordered a guitar for my son's birthday. The music store recommended we have it delivered to The UPS Store nearest his home in Pasadena for security purposes. Unfortunately, the store (located in Virginia) inadvertently shipped it using FedEx. When we received a notice that the guitar had been delivered, we told our son he could pick it up at Ms. Ayad's store. Five minutes later, he called and said a very rude woman told him that no package was there and that it had to be picked up directly at FedEx. Since we had the shipping invoice and tracking number from the music store, we decided to speak to her directly on the phone to determine what was going on. She immediately yelled at my wife and me: "How dare you use FedEx to send a package to a UPS Store! Are you crazy?!" When we tried to determine what was going on, and more importantly, how to *resolve* the problem (which was confusing to us), she said in an even more agitated tone that it wasn't her problem, that she had refused the package (in fact she HAD signed for it, leading to confusion with FedEx), and that it was no longer at her store nor her problem. This was a lie. When we called FedEx the next day they informed us the guitar was still at her store. FedEx told us that she later that day she had waved down the first FedEx truck she could see and insisted they take it, creating further confusion as to where the package was. (It was eventually found and delivered by the kind, empathetic folks at FedEx.) So, with my son in her store the previous night, excited to receive his package, Ms. Ayad purposely lied about having his personal property. She could have given my son his guitar as a courtesy and as a gesture of good faith (and future business!), but she chose instead belligerence and hostility. Avoid this store and this person like the plague. She is rude, abrasive, and has the customer service skills of a rock.
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