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Businiess name:
The Bankruptcy Legal Services Of Portia Douglas
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Review by:
Guest
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Review content:
My husband and I chose Ms. Douglas based on her online reviews as we had little else to help us choose an attorney. Perhaps we are alone in our experience, but things did NOT go smoothly from the start. The bankruptcy process and options are very confusing. We sought out an attorney to help clarify the process and whether or not it was our best option. After 3 appointments with Ms. Douglas (and $680 later) we are now even more confused. We spent hours upon hours gathering the requested paperwork...being told we needed to bring it to the next meeting, only to find out that they didn't even ask for it. At our last meeting Ms. Douglas was clearly not at 100% getting simple facts and figures wrong, at which point she apologized multiple times stating that she "had a very busy day." While I do sympathize, if I were the last appointment at my doctor's office does he have the right to provide a lower quality of service because he is tired? Other reviews praise Ms. Douglas for her kind demeanor and hard work to make it an easy and painless process. Unfortunately our experience was vastly different. We were made to feel like a burden for as asking questions ( Ms. Douglas's assistant complained to my husband that she had spent 20 minutes on the phone with me explaining things...this was because she had emailed me a budget packet that we had already filled out a few days earlier rather than the checklist she was supposed to mail); and things that could have been covered at the start if they had been addressed drug on into multiple appointments. I learned more from online searches and blogs and those were free. I don't at all advise going into bankruptcy without a lawyer, but I would beg you to go beyond online reviews when you make your selection. Had we done more research we wouldn't be out $680 (which is a lot to lose when you are considering bankruptcy) and have to start all over. Ms. Douglas and her assistant lack professionalism and the integrity to admit when they make a mistake. I gave 2 stars rather than just one because I don't believe that the issues that we experienced were intentional however there was nothing done or even attempted on Ms. Douglas's part to make things right. She sent my husband an email trying to point out were we had "misunderstood" but never took any blame or offered any type of apology.
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