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Businiess name:
Touchstone Heating & Air Inc
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Review by:
Guest
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Review content:
I tried to leave a review on the company's website, but it got deleted before I could post it. I'm going to try again. This company gave prompt service, but that was where everything went wrong. Their service call fee is either $100 or $125, I was told there was no difference for night or weekend calls originally, but this changed the last time I spoke with a rep. The total bill was for $465 plus tax... They replace two parts: a dual run capacitor that should have run around $30 and a contactor that should have run around $75... but I got charged for $340 for parts. The service call lasted less than 60 minutes. I have tried to get an itemized invoice showing the price of the service call with each part and price along with a warranty from this company for over a month now. The last thing I was told was, "We bill a flat fee and never itemize for anyone." Really?? What business does this? Would you take a car for repair and not expect an itemized bill showing labor and price for each part? Would you dine out and not expect an itemized bill showing the cost of each meal? Would you check out at the grocery store and not expect an itemized receipt showing how much you paid for each item? NO! Not only can I not get a written itemized bill, but I can’t get a written warranty either. On top of that, the credit card that was used to pay for this call was compromised 3 days later to the tune of over $900… I’m not saying that this company had anything to do with that, but at this point I can’t give them the benefit of the doubt. Be warned, THIS COMPANY WILL RIP YOU OFF!
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